Privacy Policy

Information We Collect

When you interact with our drawing fundamentals platform, we gather various kinds of information to offer you tailored learning experiences and to enhance our services.

Personal Information

We collect details you provide directly when you create an account or reach out to us. This includes your name, email address, phone number, and any messages you submit via our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically gather information about how you use our site and learning platform. This includes pages you visit, time spent in different sections, completed drawing exercises, and technical data such as your IP address, browser type, and device details.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze site performance. You can manage cookie settings through your browser preferences.

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and maintain the platform effectively. We are dedicated to using your information responsibly and only for legitimate purposes.

Educational Services

We use your information to provide access to drawing courses, track your progress through different skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for building your drawing fundamentals.

Communication and Support

Your contact details allow us to respond to inquiries, send important course updates, and offer technical support when needed. If you’ve subscribed, we may also send periodic newsletters about new drawing techniques, showcased artwork, or platform improvements.

Platform Improvement

Usage data helps us identify which drawing exercises are most helpful, recognize areas where learners struggle, and develop new content addressing common learning challenges. This analysis is performed in aggregate form to protect individual privacy while improving our educational approach.

Legal Compliance

In certain situations, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help us run our platform, process payments, send emails, and provide customer support. These providers access only the information necessary for their services and are contractually bound to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If FreshGrovePacket undergoes a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and provide details about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential threats to safety, investigations of fraud, or violations of our terms of service.

Your Rights and Choices

Under applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate grounds to retain it for legal, fraud prevention, or business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You will continue to receive essential notifications about your account and course enrollment.

Cookie Management

Most web browsers let you control cookies through their settings. You can choose to accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account details are typically kept for three years after closure, while course progress data may be stored for up to seven years for educational records.

International Transfers

While our main operations are in Canada, some service providers may process data abroad. We ensure adequate protection through contractual safeguards and compliance with Canadian privacy laws for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s data, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we’ve collected from their child, request deletion, and refuse further collection or use. We provide clear methods for parents to exercise these rights.

If you believe we have mistakenly collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of major changes via email or prominent notices on our site.

Minor changes may be posted without individual notification, so we encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Continued use of our platform after policy changes signifies your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or reach out to discuss your concerns.